Atlassian blames script maintenance for week-long cloud outage

published on 2022/04/12

Atlassian is blaming a recent maintenance script for accidentally disabling several of its cloud services, which have been down now for nearly a week.

Around 400 Atlassian customers have been impacted by the outage, which is only 0.18% of the company's 226,000 customers. Although this only makes for a small group of customers, those affected remain unable to access to their data.


This is a nightmare scenario for any hosted services. Good luck to the team at Atlassian and their affected customers. Complex systems can behave in unpredictable ways derived from a single mistake.

Updated May 1, 2022: This is a post mortem analysis from Atlassian regarding the outage.